Choosing Coupon Offers
Does the offer enthusiastically SHOUT about your product & service?
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by Michael
Hartzell
Plan & Checklist
A Marketing
Campaign will work best when all aspects of your business are considered.
A Typical
Question:
What should the offer(s) or coupon(s) be on my next
advertisement? |
Answer:
Your target & purpose becomes a foundation for your offer. What
is your purpose? |
What is your target &
purpose?
(Check all that apply to your business)
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Higher ticket average |
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Unbelievable offer to test the stores "local
reputation" |
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New product
introduction |
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New service introduction (new hours, new
anything) |
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Invite in customers from long, long
ago |
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Invite in customers from 30 days to 90 days
ago |
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Invite customers who are on your preferred
list |
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Holiday event (week-end or
seasonal) |
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Emergency Situations (heat, snow, water,
electricity) |
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Gather email addresses & join the Store
Loyalty Club |
 |
Happy birthday, happy anniversary, happy
day |
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Announcement of local community event &
support |
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Sponsor fundraisers |
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Military Appreciation
Day |
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Teacher Appreciation
Day |
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Medical Services Appreciation
Day |
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Now open longer, for lunch,
for...? |
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Blow out competition... at any
cost |
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Survey, gather data |
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Make noise, stir up a buzz & increase
customer count |
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__________________________________ |
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__________________________________ |
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Is the first time you are using a resource or medium
for the proposed Marketing Campaign
?
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Are you still gathering
data?
Think you want to stir up a
buzz?
First
Check off which areas are targeted
for improvement on the list above.
Then
During the first weeks, make a more
aggressive offer... your first campaign is a test. Entice and amaze the potential customers. Listen carefully to
their response.
Always, Always
Measure, measure and measure... be prepared to adjust your offer. It can take time to order &
schedule materials so planning ahead is essential.
Based on customer feedback, adjust the offer after a short
time. (the time table considering adjustment is delicate. each scenario requires its own
analysis)
(don’t forget to consider profit
adjustments)


Thoughts to
Remember:
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No one Operation or
Community is exactly the same. Adapt to the team and
community.
-
A restaurant connects people. One which services the homes and businesses in
your neighborhood, each one unique.
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Don’t invent.
Improve
-
Invention
requires more testing and increases potential risks and your
costs
-
Remember, this is a temporary offer,
nothing is forever, even the very best offers get stale
quickly.
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If your
operation has a great reputation... the response
is great.
-
If your operation has a bad
reputation... don't get your hopes up about getting the best response. It may take a little
investment to overcome the history. It has been done
before!
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As you listen to YOUR customers
when they respond, you will adjust the offer, and the message (Are you listening? Keep a
log!)
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Have a sense of urgency but patience is absolutely a virtue. It could take a couple
weeks before you have a foundation of good info or maybe
longer.
-
Once you
have historical data, your purpose will expand and change. don't get stuck in a
rut.
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Determining in advance what your measures of success are can only improve your
chances of hitting the target.
-
What will
your purpose be? Does your offer and campaign help you achieve your
purpose?
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Are you ready to get started?
-
-
Check off
the top 3
targets
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Consider which method would best match
your target audience and purpose
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Determine your
budget
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Calculate the expected ROI
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Circle the launch date on a calendar
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Consider contacting a professional to assist you with your
campaign.
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